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Optocred Pharmaceuticals

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+91 8288095549

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consumerservices@optocred.com

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Imperial Heights, Best Nagar, Goregaon West, Mumbai - 400104

PRIVACY POLICY

Shipping Policy:

We try to complete delivery within stipulated timelines. However, we do request you to bear with us in the case of slight delays due to any unforeseen circumstances.

  • Order deliveries will be made between 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed by an alternative person.
  • Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
  • Optocred Pharmaceuticals is not responsible for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cancellation Policy:

If you aren’t satisfied with your order, you can reach out to consumerservices@optocred.com and our Customer Experience agents will be happy to assist you promptly. 

Cancellations 

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be cancelled as our service partners charge us as soon as the pickup is completed.

Replacements

A request for replacement must be initiated within a maximum of 2 days from the day of delivery and will only be accepted in case of the below mentioned cases. 

  • Damaged/Incorrect Product Received

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

  • Item missing from order

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

  • Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

Returns

  • Since, these are pharmaceutical products, we do not accept returns.

Conditions under which replacement/cancellation requests will not be accepted – 

  • The replacement request is generated after 2 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.
  • The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.
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